{"id":18,"date":"2025-07-07T21:17:37","date_gmt":"2025-07-07T21:17:37","guid":{"rendered":"https:\/\/edgetvqc.com\/?page_id=18"},"modified":"2026-04-08T23:19:02","modified_gmt":"2026-04-08T23:19:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/edgetvqc.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18\" class=\"elementor elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d62195 e-flex e-con-boxed e-con e-parent\" data-id=\"9d62195\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0543ac2 elementor-widget elementor-widget-html\" data-id=\"0543ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Oswald:wght@400;700&family=Open+Sans:wght@400;600&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n  * { box-sizing: border-box; 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height: 28px;\r\n    background: rgba(27,200,240,0.1);\r\n    border-radius: 50%;\r\n    display: flex; align-items: center; justify-content: center;\r\n    flex-shrink: 0;\r\n    transition: transform 0.3s, background 0.2s;\r\n  }\r\n  .faq-item.open .faq-chevron {\r\n    transform: rotate(180deg);\r\n    background: rgba(27,200,240,0.25);\r\n  }\r\n\r\n  .faq-answer {\r\n    max-height: 0;\r\n    overflow: hidden;\r\n    transition: max-height 0.35s ease;\r\n  }\r\n  .faq-answer-inner {\r\n    padding: 0 24px 24px;\r\n    border-top: 1px solid rgba(255,255,255,0.06);\r\n    padding-top: 20px;\r\n  }\r\n  .faq-answer-inner p {\r\n    color: #9aa3b2;\r\n    font-size: 14px;\r\n    line-height: 1.8;\r\n    margin-bottom: 12px;\r\n  }\r\n  .faq-answer-inner p:last-child { margin-bottom: 0; }\r\n  .faq-answer-inner strong { color: #fff; }\r\n  .faq-answer-inner ol, .faq-answer-inner ul {\r\n    color: #9aa3b2;\r\n    font-size: 14px;\r\n    line-height: 1.8;\r\n    padding-left: 20px;\r\n    margin: 8px 0;\r\n  }\r\n  .faq-answer-inner a { color: #1bc8f0; text-decoration: none; }\r\n  .faq-answer-inner a:hover { text-decoration: underline; }\r\n\r\n  .faq-no-results {\r\n    text-align: center;\r\n    padding: 60px 20px;\r\n    color: #555;\r\n    display: none;\r\n  }\r\n  .faq-no-results p { font-size: 15px; }\r\n<\/style>\r\n\r\n<div class=\"faq-wrap\">\r\n\r\n  <!-- HERO -->\r\n  <div class=\"faq-hero\">\r\n    <p class=\"eyebrow\">Edge TV Qu\u00e9bec \u2014 Centre d'aide<\/p>\r\n    <h1>Questions <span>fr\u00e9quentes<\/span><\/h1>\r\n    <div class=\"faq-divider\"><\/div>\r\n    <p>Trouvez rapidement les r\u00e9ponses \u00e0 vos questions sur notre service IPTV, vos appareils et votre abonnement.<\/p>\r\n  <\/div>\r\n\r\n  <!-- SEARCH -->\r\n  <div class=\"faq-search-wrap\">\r\n    <div class=\"faq-search-inner\">\r\n      <input type=\"text\" id=\"faqSearch\" placeholder=\"Rechercher une question... ex : \u00e9cran noir, firestick, abonnement\" oninput=\"filterFAQ()\">\r\n      <svg class=\"faq-search-icon\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"2\"><circle cx=\"11\" cy=\"11\" r=\"8\"\/><path d=\"M21 21l-4.35-4.35\"\/><\/svg>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- TABS -->\r\n  <div class=\"faq-tabs\">\r\n    <button class=\"faq-tab active\" onclick=\"filterTab('all', this)\">Tout voir<\/button>\r\n    <button class=\"faq-tab\" onclick=\"filterTab('general', this)\">G\u00e9n\u00e9ral<\/button>\r\n    <button class=\"faq-tab\" onclick=\"filterTab('resolution', this)\">R\u00e9solution de probl\u00e8mes<\/button>\r\n    <button class=\"faq-tab\" onclick=\"filterTab('abonnement', this)\">Abonnement<\/button>\r\n    <button class=\"faq-tab\" onclick=\"filterTab('installation', this)\">Installation<\/button>\r\n    <button class=\"faq-tab\" onclick=\"filterTab('formuler', this)\">Bo\u00eetier Formuler<\/button>\r\n  <\/div>\r\n\r\n  <!-- FAQ CONTENT -->\r\n  <div class=\"faq-content\">\r\n\r\n    <!-- SECTION 0 : G\u00e9n\u00e9ral -->\r\n    <div class=\"faq-section\" data-category=\"general\">\r\n      <div class=\"faq-section-title\">\r\n        <div class=\"faq-section-icon\">\r\n          <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2\" stroke-linecap=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.09 9a3 3 0 015.83 1c0 2-3 3-3 3m.08 4h.01\"\/><\/svg>\r\n        <\/div>\r\n        <div>\r\n          <h2>Questions g\u00e9n\u00e9rales<\/h2>\r\n          <span class=\"count\">17 articles<\/span>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"edge tv qc c'est quoi service iptv\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Qu'est-ce que EDGE TV QC ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>EDGE TV Qu\u00e9bec est un service IPTV qui vous donne acc\u00e8s \u00e0 des milliers de cha\u00eenes en direct, films, s\u00e9ries, \u00e9v\u00e9nements sportifs et bien plus encore, \u00e0 un prix imbattable. Vous pouvez regarder votre contenu pr\u00e9f\u00e9r\u00e9 depuis n'importe quel appareil compatible, <strong>sans contrat ni frais cach\u00e9s<\/strong>.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"appareils compatibles smart tv formuler firestick iphone android pc mac\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Sur quels appareils puis-je utiliser EDGE TV QC ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Le service est compatible avec :<\/p>\r\n          <ul>\r\n            <li><strong>Smart TV<\/strong> (Samsung, LG\u2026)<\/li>\r\n            <li><strong>Android Box<\/strong><\/li>\r\n            <li><strong>Formuler<\/strong><\/li>\r\n            <li><strong>FireStick \/ Fire TV<\/strong><\/li>\r\n            <li><strong>iPhone \/ iPad \/ Apple TV<\/strong><\/li>\r\n            <li><strong>PC \/ Mac<\/strong><\/li>\r\n          <\/ul>\r\n          <p style=\"margin-top:10px;\">Applications compatibles : IPTV Smarters, TiviMate, STB Emu, ImPlayer, MyTVOnline, Smart STB, etc.<\/p>\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:12px 16px; margin-top:12px;\">\r\n            <p style=\"font-size:13px; color:#aaa;\">\ud83d\udca1 Nous recommandons l'utilisation des d\u00e9codeurs Formuler (<a href=\"https:\/\/edgetvqc.com\/index.php\/boutique\/\" target=\"_blank\">disponibles dans notre boutique<\/a>) pour une performance optimale.<\/p>\r\n          <\/div>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"cha\u00eenes qu\u00e9b\u00e9coises canadiennes incluses qu\u00e9bec canada\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Les cha\u00eenes qu\u00e9b\u00e9coises et canadiennes sont-elles incluses ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Oui, EDGE TV QC propose les meilleures cha\u00eenes du Qu\u00e9bec, du Canada, des \u00c9tats-Unis, d'Europe et bien d'autres.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"combien cha\u00eenes films s\u00e9ries disponibles contenu\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Combien de cha\u00eenes, films et s\u00e9ries sont disponibles ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p><strong>3 464 cha\u00eenes en direct<\/strong> (plusieurs r\u00e9gions du monde)<\/p>\r\n          <p><strong>6 278 films<\/strong> et <strong>2 110 s\u00e9ries<\/strong> en VOD, avec mises \u00e0 jour quotidiennes.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"sports PPV NHL NBA NFL F1 boxe UFC \u00e9v\u00e9nements\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Y a-t-il des cha\u00eenes sportives ou des \u00e9v\u00e9nements PPV ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Oui, vous pouvez suivre la <strong>NHL<\/strong>, la <strong>NBA<\/strong>, la <strong>NFL<\/strong>, la <strong>F1<\/strong>, et acc\u00e9der \u00e0 des \u00e9v\u00e9nements pay-per-view comme <strong>boxe<\/strong> ou <strong>UFC<\/strong>.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"qualit\u00e9 service 4K HD stabilit\u00e9 image\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Quelle est la qualit\u00e9 du service ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Edge TV offre une image en qualit\u00e9 <strong>HD et 4K HDR<\/strong> selon les cha\u00eenes disponibles. Le service est <strong>stable depuis plus de 8 ans<\/strong> \u2014 id\u00e9al pour la TV en direct avec peu d'interruptions.<\/p>\r\n          <p>Une connexion internet d'au moins <strong>10 Mb\/s<\/strong> est recommand\u00e9e (20-30 Mb\/s pour la 4K).<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"s'abonner comment abonnement commander\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment s'abonner ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Rendez-vous dans la section <strong><a href=\"https:\/\/edgetvqc.com\/index.php\/boutique\/\" target=\"_blank\">Boutique<\/a><\/strong> de notre site, choisissez la dur\u00e9e et le nombre d'appareils, puis suivez les instructions pour une activation rapide.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"commande livraison recevoir d\u00e9codeur d\u00e9lai\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Quand je vais recevoir ma commande ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Les <strong>abonnements<\/strong> sont activ\u00e9s rapidement apr\u00e8s confirmation du paiement \u2014 vous recevez vos identifiants par courriel.<\/p>\r\n          <p>Les <strong>d\u00e9codeurs Formuler<\/strong> sont exp\u00e9di\u00e9s une fois par semaine par Poste Canada. Pr\u00e9voyez <strong>5 \u00e0 7 jours ouvrables<\/strong>. Livraison gratuite partout au Canada.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"payer paiement carte cr\u00e9dit interac virement m\u00e9thode\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment puis-je payer mon abonnement ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Nous acceptons :<\/p>\r\n          <ul>\r\n            <li>Carte de cr\u00e9dit<\/li>\r\n            <li>Virement Interac (Canada)<\/li>\r\n            <li>Paiement en ligne s\u00e9curis\u00e9 via notre boutique<\/li>\r\n          <\/ul>\r\n          <p style=\"margin-top:10px;\">Les abonnements sont disponibles <strong>mensuellement, trimestriellement ou annuellement<\/strong>, selon vos besoins.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"plusieurs appareils licences connexions simultan\u00e9es\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Puis-je utiliser mon abonnement sur plusieurs appareils ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>L'abonnement de base inclut <strong>1 connexion simultan\u00e9e<\/strong>. Vous pouvez ajouter des licences suppl\u00e9mentaires lors de votre commande :<\/p>\r\n          <ul>\r\n            <li>2 licences, 3 licences ou 4 licences disponibles<\/li>\r\n            <li>Chaque licence = 1 appareil en m\u00eame temps<\/li>\r\n          <\/ul>\r\n          <p style=\"margin-top:10px;\">Vous pouvez installer l'application sur autant d'appareils que vous voulez, mais une seule connexion active \u00e0 la fois par licence.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"l\u00e9gal l\u00e9galit\u00e9 pirat\u00e9 contenu IPTV loi\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Est-ce que c'est l\u00e9gal ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>L'utilisation d'un service IPTV d\u00e9pend de l'usage que vous en faites. <strong>EDGE TV Qu\u00e9bec ne vend aucun contenu pirat\u00e9.<\/strong> L'abonn\u00e9 est responsable de l'utilisation qu'il fait du service.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"VPN n\u00e9cessaire obligatoire connexion stabilit\u00e9 NordVPN Surfshark\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Est-ce que j'ai besoin d'un VPN ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>L'utilisation d'un VPN n'est pas obligatoire mais peut am\u00e9liorer la stabilit\u00e9 de la connexion dans certains cas, surtout \u00e0 l'ext\u00e9rieur du Canada. Nous recommandons <strong>NordVPN<\/strong> ou <strong>Surfshark<\/strong>.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"installer installation guide identifiants comment\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment installer le service ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Nous vous fournissons un guide simple apr\u00e8s votre inscription. En r\u00e9sum\u00e9 :<\/p>\r\n          <ol>\r\n            <li>T\u00e9l\u00e9charger l'application recommand\u00e9e (selon votre appareil)<\/li>\r\n            <li>Entrer les identifiants fournis apr\u00e8s paiement<\/li>\r\n            <li>Profitez de votre contenu imm\u00e9diatement<\/li>\r\n          <\/ol>\r\n          <p style=\"margin-top:10px;\">Notre \u00e9quipe de support est disponible <strong>7 jours sur 7<\/strong> pour vous aider \u00e0 l'installation si besoin.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"annuler r\u00e9siliation engagement remboursement contrat\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Est-ce que je peux annuler quand je veux ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Oui. Nos abonnements n'ont <strong>aucun engagement<\/strong>. Vous pouvez arr\u00eater \u00e0 tout moment.<\/p>\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #e8a020; border-radius:6px; padding:12px 16px; margin-top:12px;\">\r\n            <p style=\"font-size:13px; color:#e8a020; font-weight:700;\">\u26a0\ufe0f Nos ventes sont finales \u2014 AUCUN REMBOURSEMENT<\/p>\r\n          <\/div>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"assistance support internet vitesse connexion requise\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Assistance et Support \u2014 infos pratiques<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <ul>\r\n            <li><strong>Support client<\/strong> disponible 7\/7 en fran\u00e7ais<\/li>\r\n            <li>Connexion internet requise : minimum <strong>10\u201330 Mb\/s<\/strong> selon usage<\/li>\r\n            <li>Aucun abonnement mensuel r\u00e9current cach\u00e9 ni abonnement contraignant<\/li>\r\n          <\/ul>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"contacter service client support t\u00e9l\u00e9phone courriel facebook\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment puis-je contacter le service client ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <ul>\r\n            <li>\ud83d\udcde T\u00e9l\u00e9phone : <a href=\"tel:5813660689\">(581) 366-0689<\/a><\/li>\r\n            <li>\u2709\ufe0f Courriel : <a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a><\/li>\r\n            <li>\ud83d\udcac <a href=\"https:\/\/www.facebook.com\/Ohbentvpro\" target=\"_blank\">Facebook Messenger<\/a><\/li>\r\n            <li>\ud83c\udf10 <a href=\"https:\/\/edgetvqc.com\/index.php\/contact\/\" target=\"_blank\">Formulaire de contact<\/a><\/li>\r\n          <\/ul>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"revendeur reseller panneau gestion business d\u00e9marrer\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Devenir revendeur \u2014 est-ce possible ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Oui, EDGE TV QC propose une formule <strong>revendeur<\/strong> avec un panneau de gestion personnel \u2014 id\u00e9al pour d\u00e9marrer votre propre service IPTV.<\/p>\r\n          <p style=\"margin-top:8px;\"><a href=\"https:\/\/edgetvqc.com\/index.php\/contact\/\">Contactez-nous<\/a> pour plus d'informations.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"conditions g\u00e9n\u00e9rales politiques terms utilisation\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Nos conditions g\u00e9n\u00e9rales<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <ul>\r\n            <li>Tous les abonnements sont <strong>sans contrat<\/strong> \u2014 aucun engagement \u00e0 long terme<\/li>\r\n            <li><strong>Ventes finales<\/strong> \u2014 aucun remboursement apr\u00e8s activation<\/li>\r\n            <li>Un abonnement = usage personnel uniquement<\/li>\r\n            <li>EDGE TV QC se r\u00e9serve le droit de modifier les prix et le contenu sans pr\u00e9avis<\/li>\r\n            <li>L'abonn\u00e9 est responsable de l'usage qu'il fait du service<\/li>\r\n          <\/ul>\r\n          <p style=\"margin-top:10px;\">Pour toute question : <a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a><\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- SECTION 1 : R\u00e9solution -->\r\n    <div class=\"faq-section\" data-category=\"resolution\">\r\n      <div class=\"faq-section-title\">\r\n        <div class=\"faq-section-icon\">\r\n          <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2\" stroke-linecap=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4m0 4h.01\"\/><\/svg>\r\n        <\/div>\r\n        <div>\r\n          <h2>R\u00e9solution de probl\u00e8mes<\/h2>\r\n          <span class=\"count\">8 articles<\/span>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"service fonctionne pas probl\u00e8me reset\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Mon service ne fonctionne pas \u2014 quoi faire en premier ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Suivez ces 4 \u00e9tapes qui r\u00e8glent la majorit\u00e9 des probl\u00e8mes :<\/p>\r\n          <ol>\r\n            <li><strong>Red\u00e9marrez votre connexion Internet.<\/strong> D\u00e9branchez et rebranchez le c\u00e2ble de courant de votre routeur ET de votre bo\u00eetier. Attendez 30 secondes.<\/li>\r\n            <li><strong>Appliquez toutes les mises \u00e0 jour disponibles.<\/strong> Si vous voyez un chiffre rouge sur l'ic\u00f4ne \"Software Update\", ex\u00e9cutez-les.<\/li>\r\n            <li><strong>V\u00e9rifiez votre connexion Wi-Fi.<\/strong> Un point d'exclamation sur l'ic\u00f4ne Wi-Fi = non connect\u00e9. S\u00e9lectionnez votre r\u00e9seau et entrez votre mot de passe.<\/li>\r\n            <li>Si le probl\u00e8me persiste, contactez-nous : <a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a> ou <a href=\"tel:5813660689\">(581) 366-0689<\/a><\/li>\r\n          <\/ol>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"\u00e9cran noir contenu visionner\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>\u00c9cran noir quand j'essaie de regarder du contenu<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <ol>\r\n            <li><strong>V\u00e9rifiez votre connexion Internet.<\/strong> D\u00e9branchez et rebranchez votre routeur et votre bo\u00eetier.<\/li>\r\n            <li><strong>V\u00e9rifiez que vous n'avez pas deux bo\u00eetiers connect\u00e9s au m\u00eame compte.<\/strong> Un seul appareil peut \u00eatre connect\u00e9 \u00e0 la fois par abonnement.<\/li>\r\n          <\/ol>\r\n          <p>Si le probl\u00e8me persiste : <a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a> ou <a href=\"tel:5813660689\">(581) 366-0689<\/a><\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"erreur code 7 compte d\u00e9sactiv\u00e9 connexion\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Erreur Code 7 \u2014 Mon compte est d\u00e9sactiv\u00e9<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>L'erreur Code 7 signifie g\u00e9n\u00e9ralement que votre abonnement est expir\u00e9.<\/p>\r\n          <p><strong>V\u00e9rifier sur MyTVOnline 2 :<\/strong> Ouvrez l'app \u2192 MENU \u2192 Connexion \u2192 votre date d'expiration s'affiche en bas \u00e0 gauche.<\/p>\r\n          <p><strong>V\u00e9rifier sur MyTVOnline 3 :<\/strong> Ouvrez l'app \u2192 MENU \u2192 CONTENUS \u2192 PORTAL \u2192 votre date d'expiration s'affiche en bas \u00e0 gauche.<\/p>\r\n          <p>Pour renouveler : <a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a> ou <a href=\"tel:5813660689\">(581) 366-0689<\/a><\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"chargement bloque 10% internet connexion\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Le chargement bloque toujours \u00e0 10%<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>C'est presque toujours un probl\u00e8me de connexion Internet. Solutions :<\/p>\r\n          <ol>\r\n            <li>Connectez-vous au r\u00e9seau Wi-Fi et v\u00e9rifiez votre signal.<\/li>\r\n            <li>Ou mieux : branchez un <strong>c\u00e2ble Ethernet<\/strong> directement entre votre bo\u00eetier FORMULER et votre modem\/routeur pour une connexion plus stable.<\/li>\r\n          <\/ol>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"son audio film \u00e9mission probl\u00e8me\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Pas de son sur certains films ou \u00e9missions<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Installez l'application <strong>Audio Optimizer<\/strong> :<\/p>\r\n          <ol>\r\n            <li>Allez dans <strong>Market<\/strong> depuis le menu d'accueil<\/li>\r\n            <li>Recherchez <strong>Audio Optimizer<\/strong> et t\u00e9l\u00e9chargez-la<\/li>\r\n            <li>Ouvrez l'application et red\u00e9marrez votre bo\u00eetier<\/li>\r\n            <li>Res\u00e9lectionnez votre film \u2014 le son devrait \u00eatre r\u00e9tabli<\/li>\r\n          <\/ol>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"grille horaire heure synchronis\u00e9e EPG UTC mytv\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>La grille horaire n'est pas \u00e0 la bonne heure (MYTVOnline)<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p><strong>\u00c9tape 1 :<\/strong> V\u00e9rifiez le bon fuseau horaire dans les param\u00e8tres g\u00e9n\u00e9raux de votre bo\u00eetier.<\/p>\r\n          <p><strong>MyTVOnline 2 :<\/strong> Plein \u00e9cran \u2192 MENU \u2192 CONNEXION \u2192 PORTAL \u2192 \u00c9DITER \u2192 MODE DES PROGRAMMES TV \u2192 mettre \u00e0 <strong>UTC<\/strong> \u2192 RAFRAICHIR.<\/p>\r\n          <p><strong>MyTVOnline 3 :<\/strong> Bouton menu (3 lignes) \u2192 Actualisation en cours. Si \u00e7a ne fonctionne pas : MENU \u2192 CONTENU \u2192 SOURCE \u2192 ACTUALISER.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"d\u00e9calage EPG tivimate guide programmes heure retard avance d\u00e9calage horaire\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>D\u00e9calage EPG dans TiviMate \u2014 guide des programmes en avance ou en retard<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Pour corriger un d\u00e9calage dans le guide des programmes de TiviMate :<\/p>\r\n          <ol>\r\n            <li>Allez dans <strong>Param\u00e8tres<\/strong> (en dessous de la section Films et S\u00e9ries)<\/li>\r\n            <li>Appuyez sur <strong>EPG<\/strong> \u2192 <strong>Sources EPG<\/strong><\/li>\r\n            <li>S\u00e9lectionnez votre <strong>source EPG<\/strong><\/li>\r\n            <li>Ajustez le <strong>D\u00e9calage horaire<\/strong> (en heures) :\r\n              <ul style=\"margin-top:6px;\">\r\n                <li>Guide en <strong>retard de 1h<\/strong> \u2192 ajoutez <strong>+1<\/strong><\/li>\r\n                <li>Guide en <strong>avance de 1h<\/strong> \u2192 ajoutez <strong>-1<\/strong><\/li>\r\n              <\/ul>\r\n            <\/li>\r\n            <li>Forcez une <strong>mise \u00e0 jour de l'EPG<\/strong> pour appliquer le changement<\/li>\r\n          <\/ol>\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:12px 16px; margin-top:12px;\">\r\n            <p style=\"font-size:13px; color:#aaa;\">\ud83d\udca1 Si le d\u00e9calage revient apr\u00e8s red\u00e9marrage, v\u00e9rifiez \u00e9galement que le fuseau horaire de votre appareil est correctement configur\u00e9 dans les <strong>Param\u00e8tres syst\u00e8me<\/strong>.<\/p>\r\n          <\/div>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"chat en direct support aide live message assistance instantan\u00e9e contact\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment nous contacter rapidement ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:16px 18px; margin-bottom:14px;\">\r\n            <p style=\"color:#fff; font-weight:600; margin-bottom:10px;\">Nos canaux de support<\/p>\r\n            <ul>\r\n              <li>\ud83d\udcde T\u00e9l\u00e9phone : <a href=\"tel:5813660689\">(581) 366-0689<\/a><\/li>\r\n              <li>\u2709\ufe0f Courriel : <a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a><\/li>\r\n              <li>\ud83d\udcac <a href=\"https:\/\/www.facebook.com\/Ohbentvpro\" target=\"_blank\">Facebook Messenger<\/a><\/li>\r\n              <li>\ud83c\udf10 <a href=\"https:\/\/edgetvqc.com\/index.php\/contact\/\" target=\"_blank\">Formulaire de contact<\/a><\/li>\r\n            <\/ul>\r\n          <\/div>\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #8892a4; border-radius:6px; padding:16px 18px;\">\r\n            <p style=\"color:#fff; font-weight:600; margin-bottom:8px;\">\ud83d\udccb Ayez ces infos pr\u00eates pour acc\u00e9l\u00e9rer le support<\/p>\r\n            <ul>\r\n              <li>Votre <strong>adresse courriel<\/strong> associ\u00e9e \u00e0 votre abonnement<\/li>\r\n              <li>Le <strong>mod\u00e8le de votre appareil<\/strong> (ex : Formuler Z11, Firestick, Samsung Smart TV)<\/li>\r\n              <li>Une br\u00e8ve <strong>description du probl\u00e8me<\/strong><\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- SECTION 2 : Abonnement -->\r\n    <div class=\"faq-section\" data-category=\"abonnement\">\r\n      <div class=\"faq-section-title\">\r\n        <div class=\"faq-section-icon\">\r\n          <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2\" stroke-linecap=\"round\"><rect x=\"2\" y=\"5\" width=\"20\" height=\"14\" rx=\"2\"\/><path d=\"M2 10h20\"\/><\/svg>\r\n        <\/div>\r\n        <div>\r\n          <h2>Abonnement & Compte<\/h2>\r\n          <span class=\"count\">2 articles<\/span>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"renouveler abonnement paiement expiration site web commande\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment renouveler mon abonnement Edge TV ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Vous avez deux fa\u00e7ons de renouveler votre abonnement :<\/p>\r\n          <p><strong>Option 1 \u2014 En ligne (rapide) :<\/strong> Passez directement une commande sur notre boutique : <a href=\"https:\/\/edgetvqc.com\/index.php\/boutique\/\" target=\"_blank\">edgetvqc.com\/boutique<\/a><\/p>\r\n          <p><strong>Option 2 \u2014 Par contact direct :<\/strong><\/p>\r\n          <ul>\r\n            <li><a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a><\/li>\r\n            <li>\ud83d\udcde <a href=\"tel:5813660689\">(581) 366-0689<\/a><\/li>\r\n          <\/ul>\r\n          <p style=\"margin-top:8px;\">Ayez en main votre num\u00e9ro de compte ou l'adresse courriel associ\u00e9e \u00e0 votre abonnement.<\/p>\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:14px 18px; margin-top:14px;\">\r\n            <p style=\"color:#fff; font-weight:600; margin-bottom:6px;\">R\u00e9ception de vos identifiants<\/p>\r\n            <p>Lors de votre abonnement, vous recevez automatiquement par <strong>courriel<\/strong> votre <strong>URL de portail<\/strong>, votre <strong>nom d'utilisateur<\/strong> et votre <strong>mot de passe<\/strong>. Conservez ce courriel \u2014 vous en aurez besoin pour configurer votre appareil.<\/p>\r\n          <\/div>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"changer url portail mytv serveur tivimate smarters firestick formuler\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment changer l'URL du portail ? (selon votre appareil)<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p style=\"margin-bottom:16px;\">Suivez la proc\u00e9dure selon votre application. Vos identifiants (URL, nom d'utilisateur et mot de passe) vous ont \u00e9t\u00e9 envoy\u00e9s par <strong>courriel<\/strong> lors de votre abonnement :<\/p>\r\n\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:16px 18px; margin-bottom:12px;\">\r\n            <p style=\"color:#fff; font-weight:600; margin-bottom:8px;\">\u25b6 TiviMate<\/p>\r\n            <p>Param\u00e8tres \u2192 Listes de lecture \u2192 S\u00e9lectionnez votre playlist \u2192 <strong>Param\u00e8tres Xtream Codes<\/strong> \u2192 Modifiez l'URL du portail \u2192 Enregistrer.<\/p>\r\n            <p style=\"color:#1bc8f0; margin-top:6px; font-size:13px;\">\u26a0\ufe0f Si cela ne fonctionne pas, supprimez la liste et ajoutez-la de nouveau.<\/p>\r\n          <\/div>\r\n\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:16px 18px; margin-bottom:12px;\">\r\n            <p style=\"color:#fff; font-weight:600; margin-bottom:8px;\">\u25b6 IPTV Smarters Pro<\/p>\r\n            <p>Param\u00e8tres (\u2699\ufe0f) \u2192 Playlist \u2192 <strong>Ajouter une nouvelle liste<\/strong> ou modifier l'existante \u2192 Entrez la nouvelle URL, votre username et mot de passe \u2192 Ajouter.<\/p>\r\n          <\/div>\r\n\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:16px 18px; margin-bottom:12px;\">\r\n            <p style=\"color:#fff; font-weight:600; margin-bottom:8px;\">\u25b6 Formuler Z Mini \/ Z11 \/ Z12 (MYTVOnline 2 \/ 3)<\/p>\r\n            <p>Menu \u2192 Connexions \/ Contenu \u2192 Sources \u2192 S\u00e9lectionnez le portail \u2192 <strong>Modifier<\/strong> \u2192 Entrez la nouvelle URL \u2192 Connecter.<\/p>\r\n          <\/div>\r\n\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:16px 18px; margin-bottom:16px;\">\r\n            <p style=\"color:#fff; font-weight:600; margin-bottom:8px;\">\u25b6 Firestick<\/p>\r\n            <p>Dans votre application (IPTV Smarters Pro), allez dans les <strong>Param\u00e8tres<\/strong> de votre liste et modifiez l'URL directement.<\/p>\r\n          <\/div>\r\n\r\n          <p>Si vous ne connaissez pas votre nouvelle URL : <a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a> ou <a href=\"tel:5813660689\">(581) 366-0689<\/a><\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- SECTION 3 : Installation -->\r\n    <div class=\"faq-section\" data-category=\"installation\">\r\n      <div class=\"faq-section-title\">\r\n        <div class=\"faq-section-icon\">\r\n          <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2\" stroke-linecap=\"round\"><rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\"\/><path d=\"M8 21h8m-4-4v4\"\/><\/svg>\r\n        <\/div>\r\n        <div>\r\n          <h2>Installation par appareil<\/h2>\r\n          <span class=\"count\">4 articles<\/span>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"firestick amazon fire tv installation IPTV smarters\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment installer Edge TV sur Firestick ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <ol>\r\n            <li>Param\u00e8tres \u2192 <strong>My Fire TV<\/strong> \u2192 <strong>Developer Options<\/strong> \u2192 activer <strong>Apps from Unknown Sources<\/strong><\/li>\r\n            <li>Dans l'App Store, t\u00e9l\u00e9chargez l'application <strong>Downloader<\/strong><\/li>\r\n            <li>Ouvrez Downloader et entrez le code : <strong>250931<\/strong> (t\u00e9l\u00e9charge IPTV Smarters Pro)<\/li>\r\n            <li>Ouvrez IPTV Smarters Pro \u2192 <strong>Connexion avec l'API Xtream Codes<\/strong><\/li>\r\n            <li>Entrez l'URL, le nom d'utilisateur et le mot de passe re\u00e7us par courriel lors de votre abonnement<\/li>\r\n          <\/ol>\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:12px 16px; margin-top:12px;\">\r\n            <p style=\"font-size:13px; color:#aaa;\">Vos identifiants (URL, username, mot de passe) sont envoy\u00e9s automatiquement par courriel \u00e0 la confirmation de votre abonnement. V\u00e9rifiez vos courriels ou vos ind\u00e9sirables.<\/p>\r\n          <\/div>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"apple iphone ipad macbook apple tv ISTB installation\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment installer Edge TV sur un appareil Apple ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Compatible avec : iPhone, iPad, MacBook, Apple TV<\/p>\r\n          <ol>\r\n            <li>App Store \u2192 rechercher <strong>iSTB<\/strong> (~16$ \u00e0 vie) \u2192 t\u00e9l\u00e9charger<\/li>\r\n            <li>Ouvrir iSTB \u2192 cliquer sur <strong>+<\/strong> en haut \u00e0 gauche<\/li>\r\n            <li>S\u00e9lectionner <strong>Stalker (MAC address)<\/strong><\/li>\r\n            <li>Name : <strong>Edge TV QC<\/strong> | URL re\u00e7ue par courriel lors de votre abonnement<\/li>\r\n            <li>Entrez l'adresse MAC fournie par notre \u00e9quipe (re\u00e7ue par courriel)<\/li>\r\n          <\/ol>\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:12px 16px; margin-top:12px;\">\r\n            <p style=\"font-size:13px; color:#aaa;\">Votre URL et adresse MAC vous sont envoy\u00e9es par courriel \u00e0 la confirmation de votre abonnement. Si vous ne les trouvez pas : <a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a><\/p>\r\n          <\/div>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"t\u00e9l\u00e9vision intelligente smart tv samsung SMART STB\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment installer Edge TV sur une t\u00e9l\u00e9vision intelligente ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p><em>Requiert l'achat de l'app SMART STB (~34$ CAD \u00e0 vie)<\/em><\/p>\r\n          <ol>\r\n            <li>App Store de votre TV \u2192 rechercher et installer <strong>SMART STB<\/strong><\/li>\r\n            <li>Ouvrir \u2192 noter le <strong>Software ID<\/strong> et le <strong>Virtual MAC<\/strong><\/li>\r\n            <li>Sur un ordinateur : <a href=\"https:\/\/billing.smart-stb.net\" target=\"_blank\">billing.smart-stb.net<\/a> \u2192 cr\u00e9er un compte \u2192 acheter licence <strong>Lifetime<\/strong><\/li>\r\n            <li>Envoyer votre <strong>Virtual MAC<\/strong> \u00e0 <a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a><\/li>\r\n            <li>SETTINGS \u2192 Activation \u2192 entrer votre code \u2192 Portals \u2192 activer Portal 1 \u2192 entrer l'<strong>URL re\u00e7ue par courriel<\/strong><\/li>\r\n            <li>Sauvegarder \u2192 <strong>Restart Portal<\/strong><\/li>\r\n          <\/ol>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"STB EMU application android installation\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment installer Edge TV avec l'application STB EMU ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <ol>\r\n            <li>T\u00e9l\u00e9charger <strong>STB EMU<\/strong> sur <a href=\"http:\/\/www.iptvsolution.ca\/telechargements\/\" target=\"_blank\">iptvsolution.ca\/telechargements<\/a><\/li>\r\n            <li>Maintenir <strong>OK<\/strong> 2 secondes \u2192 Param\u00e8tres \u2192 R\u00e9glages r\u00e9seau \u2192 d\u00e9cocher <strong>Enable Cache<\/strong><\/li>\r\n            <li>Profils \u2192 Nouveau profil \u2192 Nom : <strong>Edge TV QC<\/strong><\/li>\r\n            <li>Portal URL \u2192 entrer l'<strong>URL re\u00e7ue par courriel<\/strong> lors de votre abonnement<\/li>\r\n            <li>STB Configuration \u2192 entrer l'<strong>adresse MAC re\u00e7ue par courriel<\/strong> (format 00:1A:79:XX:XX:XX)<\/li>\r\n          <\/ol>\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:12px 16px; margin-top:12px;\">\r\n            <p style=\"font-size:13px; color:#aaa;\">Votre URL et adresse MAC vous sont envoy\u00e9es automatiquement par courriel. Si vous ne les trouvez pas : <a href=\"mailto:econnect2044@gmail.com\">econnect2044@gmail.com<\/a> ou <a href=\"tel:5813660689\">(581) 366-0689<\/a><\/p>\r\n          <\/div>\r\n        <\/div><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- SECTION 4 : Formuler -->\r\n    <div class=\"faq-section\" data-category=\"formuler\">\r\n      <div class=\"faq-section-title\">\r\n        <div class=\"faq-section-icon\">\r\n          <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2\" stroke-linecap=\"round\"><rect x=\"2\" y=\"7\" width=\"20\" height=\"15\" rx=\"2\"\/><path d=\"M16 2l-4 5-4-5\"\/><\/svg>\r\n        <\/div>\r\n        <div>\r\n          <h2>Utilisation du bo\u00eetier Formuler<\/h2>\r\n          <span class=\"count\">5 articles<\/span>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"favoris cha\u00eenes ajouter Z10 Z11\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment ajouter des cha\u00eenes en favoris sur mon Formuler ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p><strong>Formuler Z10 :<\/strong> Naviguez jusqu'au programme \u2192 OK \u2192 Favoris \u2192 confirmer avec OK. Acc\u00e9dez aux favoris via le menu principal.<\/p>\r\n          <p><strong>Formuler Z11 :<\/strong> Programme en plein \u00e9cran \u2192 fl\u00e8che vers le bas rapidement \u2192 fl\u00e8che droite \u2192 ic\u00f4ne \u00e9toile \u2b50. Retrouvez vos favoris dans \"Mes Favoris\".<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"enregistrer \u00e9mission USB disque dur record\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment enregistrer une \u00e9mission sur mon Formuler ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Vous avez besoin d'une cl\u00e9 USB ou disque dur format\u00e9 en <strong>NTFS<\/strong> (64 Go = ~64h d'enregistrement).<\/p>\r\n          <p><strong>Enregistrement imm\u00e9diat :<\/strong> Cha\u00eene en plein \u00e9cran \u2192 bouton <strong>Record<\/strong> \u2192 rond rouge confirme \u2192 appuyer \u00e0 nouveau sur Record pour arr\u00eater.<\/p>\r\n          <p><strong>Enregistrement planifi\u00e9 :<\/strong> Bouton Guide \u2192 OK sur l'\u00e9mission \u2192 choisir fr\u00e9quence \u2192 s\u00e9lectionner jours \u2192 Configurer \u2192 Sauvegarder.<\/p>\r\n          <p>\u26a0\ufe0f Le d\u00e9codeur doit rester <strong>allum\u00e9<\/strong> pour les enregistrements automatiques.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"time shift pause avancer reculer DVR direct\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment activer le Time Shift (pause \/ avancer \/ reculer) ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p><strong>Activation :<\/strong> Menu (3 lignes) \u2192 Param\u00e8tres \u2192 DVR Options \u2192 activer <strong>Timeshift<\/strong> \u2192 fl\u00e8che retour.<\/p>\r\n          <p>En plein \u00e9cran, utilisez le bouton <strong>Play\/Pause<\/strong> de votre manette pour mettre en pause et avancer\/reculer.<\/p>\r\n          <p>\u26a0\ufe0f Si vous changez de cha\u00eene, vous perdez le retour en arri\u00e8re de la cha\u00eene pr\u00e9c\u00e9dente.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"hard reset r\u00e9initialiser bo\u00eetier Z10 SE pro Z11 Z12 Z Mini\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment faire un Hard Reset sur mon bo\u00eetier Formuler ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #1bc8f0; border-radius:6px; padding:16px 18px; margin-bottom:14px;\">\r\n            <p style=\"color:#fff; font-weight:600; margin-bottom:10px;\">Proc\u00e9dure de Hard Reset (Z10 \/ Z11 \/ Z12 \/ Z Mini)<\/p>\r\n            <ol>\r\n              <li>D\u00e9branchez le bo\u00eetier<\/li>\r\n              <li>Trouvez le bouton <strong>RESET<\/strong> (trou AV ou sous le bo\u00eetier)<\/li>\r\n              <li>Ins\u00e9rez un <strong>cure-dent ou trombone<\/strong><\/li>\r\n              <li>Maintenez RESET enfonc\u00e9<\/li>\r\n              <li>Rebranchez l'alimentation en gardant RESET enfonc\u00e9<\/li>\r\n              <li>Attendez <strong>5 \u00e0 10 secondes<\/strong><\/li>\r\n              <li>Quand le logo ou le menu recovery appara\u00eet \u2192 <strong>rel\u00e2chez<\/strong><\/li>\r\n              <li>Choisir <strong>Wipe data \/ Factory reset<\/strong> \u2192 Confirmer <strong>Yes<\/strong> \u2192 Reboot<\/li>\r\n            <\/ol>\r\n            <p style=\"color:#1bc8f0; font-size:13px; margin-top:10px;\">\u26a0\ufe0f \u00c7a efface compl\u00e8tement le bo\u00eetier (comme neuf).<\/p>\r\n          <\/div>\r\n          <div style=\"background:#0d0d0d; border-left:3px solid #8892a4; border-radius:6px; padding:16px 18px;\">\r\n            <p style=\"color:#fff; font-weight:600; margin-bottom:10px;\">\u00c0 faire apr\u00e8s le Hard Reset<\/p>\r\n            <ul>\r\n              <li>Reconfigurer le Wi-Fi<\/li>\r\n              <li>Reconnecter MYTVOnline avec votre URL de portail<\/li>\r\n              <li>R\u00e9installer vos applications<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/div><\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\" data-tags=\"cl\u00e9 USB formater NTFS FAT32 stockage\">\r\n        <div class=\"faq-question\" onclick=\"toggleFAQ(this)\">\r\n          <span>Comment formater une cl\u00e9 USB sur mon bo\u00eetier Formuler ?<\/span>\r\n          <div class=\"faq-chevron\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1bc8f0\" stroke-width=\"2.5\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\"><div class=\"faq-answer-inner\">\r\n          <p>Formats support\u00e9s : <strong>FAT32, NTFS, exFAT<\/strong><\/p>\r\n          <ol>\r\n            <li>Branchez une cl\u00e9 USB vierge et red\u00e9marrez le bo\u00eetier<\/li>\r\n            <li>Accueil \u2192 Param\u00e8tres \u2192 Stockage et r\u00e9initialisation \u2192 Cl\u00e9 USB<\/li>\r\n            <li>Effacer et formater en tant que stockage amovible \u2192 D\u00e9marrer le formatage<\/li>\r\n            <li>Attendez le message \"La cl\u00e9 USB est format\u00e9e\"<\/li>\r\n          <\/ol>\r\n          <p>\ud83d\udca1 Vous pouvez aussi formater en NTFS depuis un PC avant d'ins\u00e9rer la cl\u00e9.<\/p>\r\n        <\/div><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-no-results\" id=\"noResults\">\r\n      <p>Aucun r\u00e9sultat trouv\u00e9 pour votre recherche.<\/p>\r\n      <p style=\"margin-top:8px;\">Contactez-nous : <a href=\"mailto:econnect2044@gmail.com\" style=\"color:#1bc8f0;\">econnect2044@gmail.com<\/a><\/p>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n  <!-- CONTACT STRIP -->\r\n  <div style=\"background:#0d0d0d; 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EDGE TV Qu\u00e9bec est un service IPTV qui vous donne acc\u00e8s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Edge Tv Qu\u00e9bec<\/title>\n<meta name=\"description\" content=\"Trouvez toutes les r\u00e9ponses sur nos abonnements IPTV EDGE TV : installation, activation, compatibilit\u00e9, paiement et support client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/edgetvqc.com\/index.php\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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